A name mix-up led Nanaimo鈥檚 Woodgrove Centre administration to mistakenly announce that a store employee had tested positive for COVID-19.
That turned out to be incorrect, Heather Fisk, Woodgrove鈥檚 marketing manager, said Thursday. 鈥淲e found out we were misinformed about the location of the confirmed case. It was actually at a centre on the mainland.鈥� Fisk could not confirm the name of the other centre.
Incorrect information was passed on to Woodgrove, an Ivanhoe Cambridge property, Fisk said.
鈥淥ur business continuity team and our [human resources] gets notified of a confirmed case and they tell the centre,鈥� she said. 鈥淭hey were given the wrong information, so that trickled down to us.鈥�
Woodgrove鈥檚 approximate 140 tenants were contacted on Tuesday, Fisk said. They were told there was a confirmed case at the mall and the individual was in quarantine.
The store where the employee was said to have worked had gone through a deep clean and the centre itself was also deep-cleaned early Tuesday prior to opening, she said.
鈥淲e weren鈥檛 going to take any chances on it, of course,鈥� Fisk said. 鈥淵ou have to be proactive and make sure the cleaning was done.鈥�
On Wednesday, a revised notice was sent out to correct the mistake.
The situation is a reminder that the pandemic is continuing and to make sure everyone is following health and safety protocols, Fisk said.
